They will also act as point of contact to staff on-site and provide regular input to the group lead or supervisor. Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. Must be able to step in for a PSR II and lead one or more PSR on site. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. The PSR III – Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. The PSR III – Site Lead must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III – Site Lead can provide coverage at multiple locations for multiple roles. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site.
The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions.
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